Job description
Duties Include:
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-Maintaining all Mexico based employee documentation/files.
-To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
-Perform HR/related activities on HRIT tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
-Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
-Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
-To process the various HR transactions as per the laid guidelines/SOP
-Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
-To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
-To perform tasks within the established turnaround time and capable of multitasking on a day to day basis
-Open for new business process changes and adaptability for new systems/technology
-Entering/maintaining data in HCM modules
-Meeting with Ministry of Labor and other external agencies where necessary for submitted mandatory forms/documentation
-Other onsite responsibilities as assigned.
Basic Qualifications:
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-Relevant Bachelor’s degree, or equivalent combination of education and experience
-Proficient in English and Spanish
-Preferred location in Guadalajara or Mexico City and the ability to commute and report to NTT Guadalajara or Mexico City Office
-High level of accuracy and attention to detail
-Proficient organizational skills
-Ability to work independently
-Preferred previous experience working with filing and inventories.
-Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy
Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)
