How To Deal With Cookies-related Problems

1. Check the System Date on Your Computer

Please check your system date. The site sets a cookie, which gives features and content access. This cookie is coded with an expiration date. If the system date is after this expiration date, the cookie instantly expires and you are automatically signed out as soon as you sign in.

If the system date is incorrectly set, Internet Explorer (we assume that you are using IE) will loose cookies information. Therefore, if the system date is set to a date in the past or future, please change it to the current date.

To check your date/time in Windows, check the bottom right hand cornet of the taskbar, or do the following:

• Go to the "Start" menu of your computer.
• Select "Control Panel".
• Open the "Date/Time" option.
• Verify the date is correct (date and year).
• Correct date, if needed, by clicking the "Change Date and time" button.
• Click "Apply".

To get more information try this Windows information page.

2. Enable Cookies

To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox

• Go to the "Tools" menu.
• Select "Options".
• Select the "Privacy" icon in the left panel.
• Check the box corresponding to "Accept cookies from sites" and "Accept third-party cookies".
• Click "OK" to save changes.

Microsoft Internet Explorer

• Select "Internet Options" from the Tools menu.
• Click on the "Privacy" tab.
• Click on the "Advanced" button.
• Select the "Override automatic cookie handling" option.
• Select "Accept" and then Click "OK".

Safari

• Select "Safari" from the main menu, then "Preferences".
• Click on the "Security" tab.
• Select "Always" to "Accept Cookies".
• Click "Close".

Chrome

• Please refer to the Chrome support website.

For other Browsers consult the Browser's Help.

3. Existing Cookie May be Corrupt

If an existing cookie is corrupt it will not be possible to use it correctly. To correct this problem, please delete any existing cookies.

Microsoft Internet Explorer

• Go to the "Tools" menu.
• Select "Internet Options".
• Click "Delete" button under "Browsing History" Section.
• select "Cookies" option and deselect evrything else.
• Click "Delete" to delete the cookies.

If this does not work, you may want to try deleting all cached, temporary files from the same "Browsing History" Section.

Mozilla Firefox

• Please refer to the Firefox website.

For other Browsers consult the Browser's Help.

4. Cookie Blocking Software May be Installed

If any such software is installed e.g. CookieMaster, HistoryKill, Spy Sweeper, Webroot Window Washer etc., please refer to the software's documentation or Help System for details on how to accept cookies from this site.

We recommend that you temporarily disable any 3rd party web software on your computer, such as a pop-up blockers/script filters, privacy, firewall or other security type software that interacts with your internet connection.

5. Google Web Accelerator

Google Web Accelerator is known to cause a few problems with cookies. If you have it installed try temporarily turning it off.

6. Proxy Server Problems

You may be accessing the site via a "proxy server" that is deleting cookies automatically. If you are using a proxy server, you should contact your network administrator to determine whether your proxy server is the source of the trouble.

You may be able to add the site to an exclude list so that the proxy server is not used when connecting to our site, check your browsers settings.

7. Reboot Your Computer

When did you last reboot your computer? Many seemingly dire problems can be fixed by simply rebooting your computer - particularly if you don't regularly switch off your computer. If the problem reappears after you have rebooted you will need to investigate further.