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Not receiving emails from us? |
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Had you been expecting an email from us that never showed up? This
could be a registration confirmation email, a password reminder, a job
email alert, an order confirmation, an invoice, a newsletter that you
had signed up for, a response from our customer service department
after you wrote us, or any other email.
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The most likely reason is that our emails are being blocked by either
your ISP or by your own email program's settings. If you suspect that
one of these is happening, depending on the email system that you are
using, you can either contact your ISP to adjust your email filter or
review your SPAM or Email security settings you should check the help
section of your email program to learn how to change the filters.
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Here is detailed information on common
reasons why you may not be receiving emails from us:
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You have not confirmed your
email address by following the instructions sent to you. If you have
not received this email then one of the following may be true. Once you
have checked these,
request
an Email to confirm your email address.
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Your email box may be blocked
or locked. Perhaps your email box is full (or was full when the email
was sent) or you are overdue on paying any fees required for you to
access the internet or your email, so your provider may have restricted
your email in some way. These emails bounce back to us and will not be
resent.
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Your email address could not be found on the internet, or by your email
server. We get many bounces which are the result of email servers being
down/offline/configured wrong/etc., or when the email server does not
recognize the recipient's address. These emails bounce back and will
not be resent.
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Invalid or outdated email address. You may have moved firms, changed
email addresses, etc. You are required to keep your contact information
current and accurate. These emails bounce back and will not be resent.
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"Spam" or junk/bulk email protection may be blocking or filtering our
emails due to how the emails are being addressed. All our emails have
common characteristics. Quite often these emails get filtered to a
"protected" email folder on your email server which can only be
accessed by the administrator on the system, or may be automatically
deleted. These emails may or may not bounce back (usually they do not)
and will not be re-sent.
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This last one can be major a problem since some email spam protection
blocks emails which are not sent specifically TO: the recipient. Since
by definition we send "bulk" email, our emails may be blocked and there
is nothing that we can do about it at our end.
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The good news however is that all email spam protection allows for what
is commonly called a "White List". White Lists are email addresses
which are allowed to come through despite any other email filtering or
protection. "Black Lists" in contrasts are never allowed.
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